Give us a call on 01476 560044 Mon-Fri 9.00am - 4.30pm

Prime Comfort Mobility Aid Centre Grantham

Wheelchairs, mobility scooters, walking aids, stairlifts, mobility beds and other mobility aids in Grantham Lincolnshire.


We’ve made our returns process as simple as possible!

So, if the product you ordered isn’t quite making the difference you hoped it would, don’t worry. See below for all the details on how to return.

Keep your packaging
It makes returning products much easier

Collection available
To return bigger or heavier products

14-day returns
For a full refund on unused products

Our returns policy

  • Whether you ordered online or purchased in the showroom, our returns policy is the same – you have 14 days to return unused products still in their original packaging for a full refund.
  • Please hang on to the packaging until you’re sure you’re happy with your product – returns are much easier if you’ve still got the boxes and bags, it came in!
  • If the product(s) are not returned in their original condition with all necessary packaging, we reserve the right to charge for repair or replacement of any product(s) or packaging.
  • Unfortunately, we cannot accept returns on product(s) that have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g., incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven’t opened the outer packaging/wrapping.

How to Return

Returns can be made either by post (arranged by yourself) or via our collection service, just follow our simple 4 steps process. If your product(s) were delivered by standard delivery and you need us to collect it for a return, you’ll incur one of the charges detailed below.

Our Simple 4 steps process


Self-Arranged Return 

Arrange a signed delivery back to Prime Comfort at your expense. Please keep proof of delivery.


Prime Comfort Arranged Return 

We can arrange collection at a convenient time. Please note collection fees apply (see below).


Contact us

Call or email to let us know you would like to return your item(s) and how you will be returning (self-arranged or Prime Comfort collection).

Call us on 01476 560044                Email –


Returns Info

Fill out and attach the Returns label prior to self-arranged/collection return, so that we can process it quickly when we receive it.  Download it here.


Return Completed

Once returned goods have been received, your refund will be processed within 14 days.

Need us to collect your return?

Returns collection Fee

Orders under £40                                                            £6.00

Daily living/Walking aids                                                £15.00

Manual wheelchairs/bathroom aids                           £20.00

Mobility Scooter/Power chair                                       £50.00

Recliner Chair                                                                    £50.00

Bedroom aids                                                                    £50.00

Returning Made to Order Products

Some of our mobility aids, like specific adjustable beds and rise recliners, are made to order to your specifications.

These cannot be returned for a refund unless the product arrives faulty, damaged or is incorrect. If your Made to Order item is damaged or faulty on arrival, or you receive an incorrect item, please get in touch so that we can begin processing your return.

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